Quality Statement

 

We count with ITIC insurance issued by the International Transport Intermediaries Club Ltd.

ITIC – Specialist Professional Indemnity Insurance

We have one very clear priority: our customer’s satisfaction.

Not only do we work towards achieving the customer’s expectations, our goal is to exceed expectations, always being aware of their needs and interests.

Our company is founded on strong leadership and clear objectives. All the members of our team are actively involved in achieving our targets.

We are the eyes and ears of your operations in the River Plate, therefore our communication process will allow you to be updated of any eventuality and to make the best decisions in case they are required.

We understand the value and importance of each operation, and for this reason we take care of every detail, from the service required to scrutinizing the final DA to avoid misunderstandings.

Our network and strategic alliances in the area provide us with further know-how to advice you the best possible way on all your operations in the region.

On this basis, we will provide high quality services and build a relationship of trust.

 

Quality Management

In order to ensure quality services we use cutting edge technology that allows us to be on top of every call appointment and have a better and deeper understanding of the business; to offer efficient and integrated solutions tailored to every need.

This tool allows us to improve our overall performance; manage our workflow, time and reduce costs. On the other hand, it also grants us the opportunity to manage our agency team better in order to reduce time in port call, the required services and therefore a better calculation and controlling of the disbursement.

MISSION

To bring logistics services in a personalized way through a highly trained team of professionals in order to satisfy the needs of our costumers in terms of foreign trade.

VISION

To participate in the main logistics projects, being recognized internationally for the level of services we provide, contributing to the logistical development of the country, as well as to favor the personal and professional growth of our work team.

  • ETHICS

    Act in accordance with our principles, following quality and performance standards, being transparent, without hiding information, facts or feelings. Committing ourselves to participate in constructive relationships.

  • SENSE OF BELONGING

    Have a high sense of dedication to the activities of the company, recognizing ourselves as an integral and important part of our company.

  • RESPECT

    Recognize the value of each member in the organization with full awareness of our functions, valuing in the same way the time and resources of the company, as well as the environmental.

  • TEAMWORK

    Foster an environment where our clients, collaborators and strategic partners work together and share knowledge, experiences and ideas. We believe in the synergy of teamwork.

FULL CUSTUMER SATISFACTION

 

Our services are focused on the client, we offer innovative and convenient solutions according to the needs and possibilities of each project.

 

COMPLIANCE WITH LEGAL REQUIREMENTS

 

We are committed to complying with all current regulations, both internal and external.

 

CORPORATE RESPONSABILITY

 

To act under the pinciple of ethic, of transparent way, without hiding information or facts, setting and promoting a system oriented to prevent the corruption.

 

OUR PEOPLE

 

We promove the participation and involvement of staff in compliance with the technical requirements, of quality and security. We want to make our company an exciting place to work.

 

SUPPLIERS

 

Work in partnership with our suppliers based on a win-win relationship.

 

CONTINUOUS IMPROVEMENT AND INTERESTED PARTS

 

We seek the continuous improvement of quality by the establishment of a Management System that places the company in a leadership position. Likewise, we establish the interested parties and generate actions to give compliance to their requirements and expectations.

 

FRAME OF REFERENCE FOR THE OBJECTIVES

 

This politic of quality is the point of start to establish all the objectives of quality as well as the estrategics objectives of the organization.

 

CONTEXT OF THE ORGANIZATION

 

We carry out a context analysis frequently and systematically to determine strengths, weaknesses, opportunities for improvement and threats.

ALCOHOL AND DRUG CONSUMPTION PREVENTION POLICY

The alcohol and drug consumption prevention policy is defined, established and distributed in order to promote, prevent and encourage the well-being of our workers and clients.

Taking into account that this generates negative impacts on society, the work environment and people, influencing the well-being and health of all. With the aim of improving work performance and promoting healthy habits and lifestyles, the following criteria are established:

• It is forbidden to report to the performance of their activities, functions and/or tasks under the influence of psychoactive substances including alcoholic beverages, drugs or others that affect the proper functioning of work performance.

• The consumption of psychoactive substances including alcoholic beverages, drugs or others during the development of their activities, functions and/or tasks is prohibited.

• Awareness and training activities are promoted for our workers and customers in order to create healthy habits and lifestyles.